We want to get better at communicating with our patients. We want to make sure you can read and understand the information we send you. If you find it hard to read our letters or if you need someone to support you at appointments, please let us know.
We want to know if you need information in braille, large print or easy read. We want to know if you need a British Sign Language interpreter or advocate.
We want to know if we can support you to lipread or use a hearing aid or communication tool.
Accessible Information Form
Website Accessibility Information
Our website pages are designed so that you can change the style, size and colour of the font used, as well as the background colour. If you wish to do so, please see the guides below.
Customise settings in:
- Have problems seeing the screen
- Find it difficult to use the mouse or keyboard
- Need help with language or reading websites
then we recommend you visit the BBC website My Web My Way, which provides advice on how to make your computer easier to use, whether you are a Windows, Mac or Linux user.
Accessible Information Standard
The Accessible Information Standard is a new initiative for 2016 under the Health and Social Care Act 2008
This means that we would like to record your preferred method of contact so that you can receive your health information in a format you can access and understand.
For most of us our preferred method of contact is our home or mobile number but for example, if you are hard of hearing this method may not be suitable for you.
Likewise if you are visually impaired – emails, text messages and surgery notices may not be appropriate.
Other conditions may require alternative means of communication too.
Here at the Schoolhouse Surgery we are able to offer communication tailored to your specific needs.
Easy Read - in plain English and pictures
Alternative Language Documents
Professional Communication Support eg British Sign Language Interpreter
This list is not exhaustive and other options may be available
To enable us to offer the best solution for your needs, please contact Reception with your preferred method of communication
This also applies to parents and carers of patients
For more information visit the Easy Health Website: www.easyhealth.org.uk